If the order has been scanned as delivered but you haven’t got it, this may be due to a scanning error. Please allow a few more days for the item to be delivered before contacting us.

We suggest that:
- Check the shipping address if it is correct.
- If the item was sent to your home, you should ask other family members if they accepted the delivery. Please also check if the item has been left with a neighbor.
- If the item was sent to your work address, check with the post room and your colleagues to see in case someone accepted the delivery.
- Your purchase may have included various deliveries which will be received on different dates. Please take a moment to refer to our ETA.

If you still can’t find your parcel, please request File A Complaint -> Marked As Delivered But Not Received via Contact Us, we’re willing to open an investigation to find your order.